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Help Desk Guidelines for Non-Staff ICT


Type the address in Internet Explorer.

Enter your user ID and password just like emails.

Select State.

Choose an Username which is the state name of ICT staff.

Enter Description of problem in the space provided.

Attach related files (if any) in the File Attachments field.

Then, press the Save button. The document will be stored and selected ICT staff will receive e-mail notifications of the stated problems.

The ICT staff who received the complaint report should examine whether the state can take action first.

If the problem can not be solved at the state level, the state of ICT staff can inform the JKSM, to update the fields like previous actions and press the button Hantar Tindakan.

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